FAQ
What payment options can be added?
Any bank VISA/MASTER credit /debit cards, HNB current/savings accounts and current and savings accounts of Banks facilitating Just Pay
Can I add an overseas contact number?
No
Can I set a standing order/ scheduled payment?
No
Why isn’t it promoting/enabling the camera while scanning the QR?
Permission is required from your phone to open the camera and scan the QR from the SOLO app
Why does it say that the coupon code is invalid?
The coupon code must have been expired, invalid for the transaction amount/merchant/date and time.
How can I change my SOLO Password?
- Click the menu Button ( which is on top left corner)
- Click the profile image / icon (which is on the top of the menu)
- Click "Change Password" --> (which is at the bottom of the page)
- Enter Current SOLO Password > enter new Password > confirm new Password > "Your Solo Pay Password has been updated successfully" message would appear > press "ok"
How to change my email address?
- Click the menu Button ( which is on top left corner)
- Click the profile image / icon (which is on the top of the menu)
- Click "Edit" link in-front of the "Email ID"
- Enter the new email and click "Update"
- "Your email ID has been updated successfully" message would appear
How to change my mobile number?
That cannot be done. A new profile must be created
How can I recall a payment? Or I have paid an excess amount. How can I correct it?
You need to contact the merchant to get the refund
My account has been debited, but merchant didn’t receive the notification
Inform the merchant to check his transactions in the merchant app. If the particular transaction does not appear there, please contact SOLO support on 0114 523 523
Merchant denies that he didn’t receive funds.
Please show the transaction to the merchant from transaction history, and inform the merchant to check his transactions in the merchant app. If the particular transaction does not appear there please contact SOLO support on 0114 523 523
Merchant refused to refund/reverse a transaction.
You will be required to initiate a dispute via the issuing bank of the particular payment card/account.
Is there a ceiling limit per transaction and per day?
Maximum transaction amount
For other bank accounts - LKR 10,000 per transaction
For HNB – Rs. 150,000- per transaction
For Visa/Master Cards – Rs. 150,000- per transaction
However the transaction amount may vary depending on the merchant for both cards and bank accounts.
Can I check my account/card balance via SOLO app?
No
Can I login to the same profile from multiple phone at the same time?
No
Can I check my account deposits/other payments/ATM withdrawals and transfers?
No
How can I reset my SOLO Password?
- Click on the "FORGOT PASSWORD" link at the login page (which is above the "SIGN IN" button)
- Enter you Mobile Number and NIC and Click Continue
- Enter the OTP you have received
- Enter new password and confirm new password and continue
- "Your Solo Pay Password has been reset!" message would appear